Why nine-poker sucks
Sunday October 29th 2006, 1:03 am
Filed under: Bonus hunt,nine

Well, it’s not just that I’m (still) running very bad on there, even after reloading in trying to finally grind out the last points for the PokerSavvy bonus, it’s the fact that there system just doesn’t make sense sometimes.

I log on to reload (via the client)…

nine cashier

So I hit the “Click here for direct deposit” button and it takes you to the nine website…I select neteller and fire the funds. I check in the poker client and the funds are not there and my sportsbook account still shows 0$. Weird. So I go back to the website and hit the account info page. It tells me that the money I just deposited is in the sportsbook wallet. Great, what a great direct deposit to poker, lol. So…I hit the cashier window in the poker client again and the sportsbook wallet is still showing 0$. Hmm…

So I fire up live-chat-support and ask the lady about what’s going on with two simple question:

1. Why is the direct deposit transferring the money into the sportsbook wallet?

2. Why is the poker client showing 0$ in the sportsbook wallet and why is it giving my an network error when I try to transfer (instead of an “insufficient funds” error – which should be the case if there were really 0$ in it)

She tells me to hold for “a moment”. Ten minutes later still no word, oh, I’ve been transferred. Now a lady from the poker department wants to help me. I try to explain to her again what my questions are. She asks me how I want to deposit. (?!) I tell her that I already deposited and that the direct deposit to the poker client didn’t work. (Pause). Well, she tells me that a direct deposit isn’t possible anymore because of the bullshit act. I tell her that that’s fine, but that this doesn’t solve my problem and that the bigger question is why the poker client hasn’t been updated to reflect that change?! There’s nothing telling you that on the website either, so two thumbs down for customer information.

After another “Please hold for a moment”, (10 minutes), I ask again, why they’re confusing their customers by not updating the software. She tells me that they aren’t confusing anyone. I go ahead and tell her that I’m confused and that I’m someone. *lol*

She repeats her answer and I’m fed up and tell her to go ahead and transfer my funds if that’s what she can do. She tells me to hold for a moment (5minutes). She goes ahead and pastes some lovely information for US players into the chat box (see below*). Now it’s not that I dislike getting information that should have been on the website in the first place, but I dislike being bored with stuff that doesn’t matter, especially after I told her that I didn’t care about the bullshit act as I was located in germany (not that she could have seen that by looking at my account anyway). She tells me that my account was upgraded. I ask myself what an “upgraded account” might be – maybe I’m a super-duper customer now as I’m not based in the US, hence bringin in some dough?!

Anyway, the funds are still not sitting in my account so I ask again if she has transferred the funds. (Pause). She tells me that the funds should be in my account. I check again. Nothing. I close the poker client and reopen it, nothing. Some minutes later the funds finally show up and I say bye as she pastes some “thanks for chatting, hopefully we were able to help you…” standard text into the chatbox.

Nice, I finally got my funds where I wanted them in the first place and it only took roughly 40 minutes to do so…w00h0000…..go nine, NOT. Man, my funds will be out of there the second I hit the points and got my bonus from PokerSavvy – that’s for sure.

Infos for US players she pasted into the chatbox:

Support: As a current member of the ActionPoker network (www.actionpoker.com), Nine.com Poker regrets to inform all of our U.S. poker players that, effective immediately, you will no longer be able to access real-money poker play in our poker room. You will be able to login to the poker room, play for free money and make withdrawals of any balance you may have on account. You will not, however, be able to make deposits or play for real-money.
Support: Yes. Nine.com players will be able to login to the poker room, play for free money and make withdrawals of any balance they may have on account. They will not, however, be able to make deposits or play for real-money. Nine agents will have to transfer the funds for you.
Support: [If from a non-banned MGS state*] As an alternative, we invite our U.S. real-money poker players to open an account with our sister company, VIP.com, by clicking on the following link: http://www.vip.com/?skin=poker&source=nnpkr. VIP.com Poker, a member of the Microgaming poker network, looks forward to providing Nine.com customers with access to safe and secure poker action.

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