Praise where praise is due
Wednesday September 10th 2008, 12:36 am
Filed under: MoneyMoneyMoney,Opinionated,PokerStars

After winning a satellite to the 2008 WCOOP, deciding not to play in a two day 530$ tourney after all and selling the W$ at a good price, I thought I’d do something that I hadn’t done in a long time – withdraw some dough. So I jump into PokerStars cashier and try to request a withdrawal…all good there…what isn’t good though is that the withdrawal option is somewhat limited: as I did some of my deposits via Neteller back in the day and getting money out to MasterCard isn’t an option the cashier window tells me that amount x will automatically go to my Neteller account and that I can redistribute the rest of the withdrawal to other options.

Not so good, after all I stopped using Neteller a while ago. But wait, the cashier window also tells me that I should get in touch with support if any of the withdrawal options was outdated (e.g. due to closing an account, e.g. Neteller). Okay, sounds good…so I contact support, they get back to me asking for confirmation that they should mark my Neteller account as outdated (and hence unusable in the future)…I tell them to do just that and I’m free to request a withdrawal to whichever other option they offer. So, I settle for the very convenient offer to transfer the dough via Direct Bank Transfer….and bingo four days later my bank account does the little ka-ching sound and the money is there. Now that’s what I call customer service. Now, I think it should be normal for the (paying) customer to have his/her money whenever, whereever he/she pleases, but we all know that’s not the norm – at least not with all the sites, not even the “major players”. So I can only applaud PokerStars for doing it’s name proud…praise where praise is due…

I’m out of here…no real new poker content here…had no time to play a single hand in the last few days and honestly didn’t feel the urge to play either…maybe I’ll get some playing time in during the week and/or this upcoming weekend…we’ll see….until then, gl at the tables everyone…

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